Dispute Resolution

This is a courtesy translation. The German version is binding: Streitbeilegung.

1. Complaints

We want to resolve any complaint directly and amicably. If you have a complaint about our services, write to [email protected]. We acknowledge receipt within five business days and aim to resolve the matter within thirty days.

2. Consumer arbitration

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

3. Applicable law and courts

Our services are governed by German law. If you are a consumer, the mandatory consumer protection provisions of the country in which you habitually reside remain unaffected, and you may bring proceedings before the courts of that country or before the German courts.

Last updated: 19 October 2026