Dispute Resolution

1. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) which is available at https://ec.europa.eu/consumers/odr/. This platform serves as a point of entry for consumers who wish to resolve disputes arising from online contracts out of court.

2. Alternative Dispute Resolution

Location Science GmbH is willing to participate in alternative dispute resolution proceedings before a consumer dispute resolution body. The competent body is:

[Name of the competent consumer dispute resolution body] [Address] [Website] [Email]

3. Internal Complaint Handling

We strive to resolve any complaints or disputes amicably. If you have a complaint, please contact us:

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days.

Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Germany, unless mandatory consumer protection laws of your country of residence provide otherwise.

5. Consumer Rights

As a consumer, you have the right to bring proceedings in the courts of your country of residence or the courts of Germany.

Last Updated: 06.04.2025